Privacy Policy

Last updated: 30 October 2026

This notice explains how Royal Link Technologies Ltd handles personal information collected through royallink.co.ke. For privacy enquiries, contact info@royallink.co.ke.

Information you provide

When you send a product or general enquiry, we collect your name, email address, optional phone number, message and the product you are asking about. The form also records your agreement to being contacted about that enquiry. Enquiries are saved in a private website inbox and sent to our business email.

If you create an account, submit a review or place an order where these features are available, the website processes the account, review, contact and order details you provide. Published reviews can display the reviewer name and review content. Please avoid including private information in a public review.

How we use information

We use enquiry details to respond, help select a product or configuration, prepare quotations and follow up on your request. Account and order information supports the corresponding service. Technical request information supports website operation, access control, fraud prevention and spam protection.

Product search works with a public catalogue index in your browser. You do not need to provide your name or email to search. Sending an enquiry does not automatically subscribe you to a newsletter.

Biometric and other sensitive information

Our website enquiry form does not ask for fingerprints, facial templates, identity documents, passwords or payment-card details. Do not include these in your message. Purchasing or reading about a biometric device does not require you to enrol your biometrics on this website. The processing carried out by an installed device or separately agreed service must be addressed for that deployment.

Cookies and website functions

WordPress and WooCommerce use cookies or similar storage for functions such as sign-in, sessions and shopping features. Wishlist, comparison and saved preferences may also use browser storage. You can manage cookies in your browser; blocking necessary cookies may affect these features.

Access and sharing

Authorised staff can access information needed to handle your request. Website hosting, business email and technical service providers process information as needed to provide those services. Information may also be disclosed where required by law or to address a security incident or legal claim.

Manufacturer documents and external websites have their own privacy practices. Opening an external link takes you to that provider. Hosting or email services may involve processing outside Kenya; applicable cross-border safeguards must be considered under Kenyan data-protection law.

Retention and security

Enquiry records remain in our private website inbox and business email while needed to handle and follow up on the request, resolve issues and meet applicable record-keeping obligations. Contact us to request a review of information held about you. Some records may need to be retained for legal, accounting or security reasons.

The website uses HTTPS and restricts administrative access. No online system can guarantee absolute security. Please use the enquiry form only for information needed to discuss your request.

Your privacy rights

Subject to applicable law, you can ask to be informed about the use of your information, request access or correction, object to processing, or request deletion where permitted. Send requests to info@royallink.co.ke. We may need reasonable verification before releasing or changing personal information.

You may raise a data-protection concern with Kenya’s Office of the Data Protection Commissioner. This notice does not limit rights under applicable Kenyan law.