Terms and Conditions

Last updated: 30 October 2026

These terms explain the use of the Royal Link Technologies Ltd website and how catalogue enquiries are handled. Contact info@royallink.co.ke for questions. A written quotation or order confirmation will set out the commercial arrangements for a particular supply or service.

Website and catalogue use

You may browse the catalogue, compare products and contact us about a genuine requirement. Do not use the website to submit unlawful material, interfere with its operation, attempt unauthorised access or send misleading or abusive enquiries. Keep account credentials confidential and tell us if you suspect unauthorised use.

Products and configurations

Many security products are supplied in different configurations. Confirm the exact model, reader technology, capacity, connectivity, software compatibility and included accessories before ordering. Optional features, installation work and software licences are included only when identified in the agreed quotation or order.

Descriptions, photographs, specifications and manufacturer downloads help with selection. Manufacturer revisions and configuration differences can affect suitability. The agreed supply should identify the required model and configuration. Nothing in this paragraph removes remedies for goods or services that are faulty, incorrectly supplied or not as described.

Enquiries, quotations and orders

Sending an enquiry, viewing a product, or adding it to a wishlist or comparison list does not itself confirm an order, reserve stock or make a payment. A price-on-request label is an invitation to obtain a quotation. Product availability and lead time are confirmed for the particular requirement.

Before you commit to an order, the quotation or order confirmation should identify the products or services, quantities, configuration, price, applicable taxes, delivery or collection arrangements, any installation charges and payment terms. Please ask us to correct an error or clarify an omission before accepting.

Prices, payment and delivery

Website currency is Kenyan shillings (KSh). Use the price and validity period stated in the applicable written quotation. Payment methods, any deposit and the balance due are confirmed for the order. Do not send payment-card details through a product enquiry.

Delivery, collection and installation dates depend on the confirmed order and availability. Tell us about access restrictions, site requirements or other details that may affect an installation. Changes to the scope or delivery arrangements should be agreed in writing.

Software and services

Software is supplied subject to the applicable licence, product edition and agreed scope. Confirm the number of users, devices, sites, modules, subscription period and support entitlement where relevant. Installation, integration, training and other services are supplied only to the scope agreed for that work.

Returns, faults and refunds

See our Returns and Refunds policy for how to raise a return, fault or refund request. Warranty arrangements and any voluntary return conditions should be confirmed for the particular order. Applicable statutory rights continue to apply.

Content and external documents

Royal Link branding and website content, and manufacturer names, images and documents, belong to their respective owners. Do not represent copied material as your own or imply an endorsement you do not have. External manufacturer links are provided for reference; those websites and documents are governed by their own terms.

Personal information and enquiries

Our Privacy Policy explains website information handling. Provide accurate contact details and only the information needed to discuss your request. Do not include biometric templates, passwords or confidential third-party information in an enquiry.

Questions, rights and changes

Contact us first so we can understand and address an issue with the website or a supply. These terms are intended to operate under applicable Kenyan law and do not exclude or reduce mandatory consumer or data-protection rights. Updated website terms do not retrospectively change an already agreed order.